Fancy a quick chat about Flex?
Pop your details in below and we’ll give you a bell. No hard sell - just a friendly conversation to see if Ayup Flex is a good fit for your business.
Promotion Terms and Conditions
1. Introduction
1.1 These General Promotions and Offers Terms and Conditions (“Promotion Terms“) supplement our General Website Terms and Conditions and govern all promotional offers, discounts, competitions, and special offers provided by Ayup Creative Ltd (“we“, “us“, “our” or “the Company“) to business customers (“you” or “Client“).
1.2 These Promotion Terms should be read alongside our General Website Terms and Conditions and any specific terms applicable to individual promotions.
1.3 Our promotions are available exclusively to businesses and not to consumers. By participating in promotions, you confirm you are acting in the course of a business.
2. Definitions
In addition to definitions in our General Terms, the following apply:
- “Promotion” means any discount, offer, competition, prize draw, or special deal offered by us
- “Promotional Period” means the specific time period during which a Promotion is valid
- “Promotional Code” means any code, voucher, or coupon required to claim a Promotion
- “Eligible Services” means the services or products to which a Promotion applies
- “Minimum Spend” means any minimum purchase value required to qualify for a Promotion
3. General Promotion Conditions
3.1 All promotions are subject to availability and may be withdrawn at any time without notice.
3.2 Promotions cannot be combined with other offers unless specifically stated.
3.3 Only one promotional discount may be applied per order or contract.
3.4 Promotions are valid only during the specified Promotional Period.
3.5 We reserve the right to refuse or cancel promotions if fraud or abuse is suspected.
4. Eligibility
4.1 Promotions are available only to business customers of Ayup Creative Ltd.
4.2 New customer promotions are available only to organisations that have not previously purchased services from us.
4.3 Promotional offers may be limited to specific geographic areas within the United Kingdom.
4.4 Employees, directors, and immediate family members of Ayup Creative Ltd are not eligible for promotions unless specifically stated.
4.5 We reserve the right to verify eligibility and may require proof of business status.
5. Promotional Codes and Redemption
5.1 Promotional Codes must be entered correctly during the ordering process.
5.2 Promotional Codes are case-sensitive and must be entered exactly as provided.
5.3 Promotional Codes cannot be applied retroactively to existing orders or contracts.
5.4 Each Promotional Code may only be used once per customer unless otherwise specified.
5.5 Promotional Codes have no cash value and cannot be sold or transferred.
6. Discount Promotions
6.1 Percentage discounts apply to the service price before VAT unless otherwise stated.
6.2 Discounts may apply to:
- Initial setup fees only
- First period charges only
- Total contract value
- Specific services as defined in the promotion
6.3 Maximum discount limits may apply to high-value contracts.
6.4 Promotional discounts do not apply to third-party costs, VAT, or additional services unless specified.
7. Free Trials and Money-Back Promotions
7.1 Free trial periods begin from service activation, not order date.
7.2 To qualify for money-back promotions, cancellation must occur within the specified time period.
7.3 Money-back guarantees apply to service fees only, not setup costs or third-party expenses.
7.4 Refunds under promotional terms may take 5-10 business days to process.
7.5 Services must be used in accordance with our terms to qualify for money-back promotions.
8. Referral Promotions
8.1 Referral rewards are earned when referred businesses sign up for qualifying services.
8.2 Referred businesses must be new customers with no previous relationship to Ayup Creative Ltd.
8.3 Referral rewards are credited after the referred customer’s service is activated and first payment received.
8.4 There is no limit to referral rewards unless specified in the promotion terms.
8.5 Self-referrals or fraudulent referrals will result in disqualification.
9. Competition and Prize Draw Terms
9.1 Entry to competitions is free unless specifically stated otherwise.
9.2 Competition entries must be submitted during the specified entry period.
9.3 Winners will be selected randomly unless the competition is skill-based.
9.4 Winners will be contacted using the contact details provided at entry.
9.5 Prizes must be claimed within 30 days of notification or alternative winners may be selected.
9.6 Prizes have no cash alternative unless specifically stated.
9.7 Prize values are estimates and may vary based on availability and supplier pricing.
10. Service-Specific Promotions
10.1 Website design promotions may include:
- Discounted design fees
- Free additional pages or features
- Extended support periods
- Free hosting for specified periods
10.2 Hosting promotions may include:
- Discounted hosting fees
- Free domain registration
- Free SSL certificates
- Upgraded hosting packages at no extra cost
10.3 Marketing service promotions may include:
- Discounted campaign management fees
- Free strategy consultations
- Additional reporting or analytics
- Extended campaign periods
11. Limitations and Exclusions
11.1 Promotions may not apply to:
- Existing contracts or renewals
- Third-party costs and licences
- Premium or enterprise service levels
- Rush or priority delivery services
11.2 Promotional offers are while stocks last for physical items.
11.3 We reserve the right to limit promotion usage per customer or time period.
11.4 Bulk purchase discounts may not be combined with promotional offers.
12. Promotional Period and Changes
12.1 Promotional periods are clearly stated in each promotion’s specific terms.
12.2 We may extend or curtail promotional periods at our discretion.
12.3 Promotions may be modified or cancelled due to:
- Unexpectedly high demand
- Supplier price changes
- Technical issues
- Legal or regulatory requirements
12.4 We will provide reasonable notice of promotional changes where possible.
13. Payment and Billing with Promotions
13.1 Promotional discounts are applied at the point of invoicing.
13.2 If services are cancelled during a promotional period, normal pricing may apply to remaining balances.
13.3 Promotional rates may revert to standard rates after the promotional period expires.
13.4 VAT is calculated on the discounted amount where promotional discounts apply.
14. Breach of Promotional Terms
14.1 We may withdraw promotional benefits if:
- False information was provided to qualify
- Terms and conditions are breached
- Services are used inappropriately
- Payment obligations are not met
14.2 Standard pricing will apply if promotional benefits are withdrawn.
15. Data Protection and Marketing
15.1 Entry into promotions constitutes consent to processing of personal data for the specific promotion.
15.2 Winner information may be published for competition verification purposes.
15.3 Promotional participants may be contacted about similar offers unless they opt out.
15.4 All data processing complies with UK Data Protection Act 2018 and our Privacy Policy.
16. Intellectual Property
16.1 All promotional materials, including imagery and text, remain our intellectual property.
16.2 Competition entries may be used for promotional purposes with appropriate attribution.
16.3 Submitted content for competitions becomes our property unless otherwise specified.
17. Liability and Disclaimers
17.1 We are not liable for:
- Technical issues preventing promotion participation
- Promotional Code distribution failures
- Prize delivery delays caused by third parties
- Loss or damage to competition entries
17.2 Our total liability for any promotion shall not exceed the value of the promotional benefit offered.
17.3 Promotional offers are provided “as is” without warranties of any kind.
18. Disputes and Complaints
18.1 Promotional disputes should be reported within 14 days of the relevant promotion ending.
18.2 Our decision on promotional matters is final unless otherwise required by law.
18.3 Disputes will be handled in accordance with our standard complaints procedure.
19. Regulatory Compliance
19.1 All promotions comply with:
- UK advertising standards (ASA codes)
- Consumer protection regulations
- Data protection legislation
- Competition law requirements
19.2 Promotions may be subject to regulatory approval or modification.
20. Force Majeure
20.1 We are not liable for promotional failures caused by circumstances beyond our control, including natural disasters, pandemics, government restrictions, or supplier failures.
20.2 Alternative arrangements may be made where reasonably possible.
21. Governing Law
21.1 These Promotion Terms are governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales.
22. Contact Information
For questions about promotions and offers, please contact us using the details listed on our Contact page.
Specific Promotion Terms
Individual promotions may have additional specific terms and conditions that supplement these General Promotion Terms. Always check the specific terms for each promotion you wish to participate in.