Fancy a quick chat about Flex?

Pop your details in below and we’ll give you a bell. No hard sell - just a friendly conversation to see if Ayup Flex is a good fit for your business.

Technical &
website support in Sheffield

Keep your WordPress, Laravel or WooCommerce site running smoothly with our B2B-focused technical support. Proactive fixes, security, and performance – so you never worry about downtime again.
When you need technical support
White screens, 500 errors, PHP warnings, or random crashes.
Suspicious redirects, spam pop-ups, or “not secure” warnings.
Pages taking forever to load, especially on mobile.
Enquiries not arriving, contact forms failing, checkout errors costing you sales.
You (or someone else) clicked “update all” and the site broke.
Emails, domains, SSL certificates, DNS records – all the stuff no one wants to touch.

What we look after for you

Our technical support and maintenance covers the things that usually fall through the cracks.
01.

Core technical support

We kick things off by getting to know your business, your audience, and what success looks like for you. Through detailed chats and research, we shape a clear plan – outlining goals, timelines, and key deliverables to keep your web project running smoothly from day one.
02.

Security & monitoring

Next, we get to work crafting layouts and visuals that reflect your brand and speak to your users. Once the designs are signed off, our developers bring everything to life – building fast, responsive, and custom websites that work brilliantly across all devices.
03.

Maintenance tasks

After thorough testing and your final thumbs-up, we launch your new site into the world. Whether we’re hosting it or working with your provider, we make sure everything goes live seamlessly – so you can start reaping the benefits straight away.
04.

Performance care

We kick things off by getting to know your business, your audience, and what success looks like for you. Through detailed chats and research, we shape a clear plan – outlining goals, timelines, and key deliverables to keep your web project running smoothly from day one.
05.

Support & communication

Next, we get to work crafting layouts and visuals that reflect your brand and speak to your users. Once the designs are signed off, our developers bring everything to life – building fast, responsive, and custom websites that work brilliantly across all devices.

How we handle support

Intro chat & quick audit
We start with a short call to understand your site, tech stack and pain points, then take a quick look under the bonnet so we know what we’re dealing with.
Access & onboarding
You provide secure access (hosting, CMS, DNS if required). We document everything so we don’t have to bother you every time something needs doing.
Immediate issues first
If something is broken right now, we prioritise getting it stable and usable before doing anything fancy.
Ongoing monitoring
Once stable, we put basic monitoring and maintenance in place – uptime alerts, key updates, and regular checks depending on your plan.
Clear updates & reporting
You’ll know what’s been done, what we’ve found, and what we recommend next. No black‑box magic, just straightforward updates.
Friendly, human support
You’ll get the same friendly team who remember your site, your business, and how everything is set up.

Website support plans

All of our support plans are rolling month-to-month, no long-term contracts. Simple.

Starter

Small brochure sites and businesses that need “someone on hand” if things go wrong.

£120

/ per month
Uptime monitoring
Security scans
4 hours of bug fix time

Pro

Busy websites, lead-in sites, and SMEs where the site directly drives business.

£240

/ per month
Everything in Starter
10 hours of bug fix time
Performance tweaks

Business

High-traffic, mission-critical sites, or businesses that rely heavily on online sales or leads.

£360

/ per month
Everything in Pro
20 hours bug fix time
White label option

Get a quote for support

If you’re tired of crossing your fingers every time you click “update” or dreading the next time the site goes down, it’s probably time to have someone in your corner.
Pop your details in here and we’ll give you a bell. No hard sell – just a straightforward chat about your site, what’s worrying you, and which support level fits.
Website Maintenance Form

Choosing a support agency

How quickly is a response when I have a problem?

It depends on your plan. Starter aims for within 2 business days, Pro within 1 business day, and Business same‑business‑day for most issues.