Case Study

Ideal Heating: Contractor Connect & Ideal Partnership Portals

Ideal Heating embarked on a transformative journey to enhance their services for contractors and partners by developing two bespoke portals from scratch: Contractor Connect and Ideal Partnership. These portals represented the evolution of their Installer Connect service, offering tailored solutions for managing contractors and subcontractors efficiently.

Crafting Ideal Heating’s Contractor Connect and Partnership Portals

Contractor Connect was designed specifically for contractors, providing them with a user-friendly platform to manage their accounts and access essential resources. On the other hand, Ideal Partnership served as a centralised hub for managing contractors and subcontractors, streamlining communication and collaboration within the network.

During the development phase of Contractor Connect, it became evident that certain functionalities overlapped with other projects. To address this, an underlying API was developed, an API which came to be known as “The Connect API”.

This API enabled seamless integration with external systems and services, ensuring standardised data exchange in a secure and digestible manner. The API facilitated interactions with services such as The Gas Safe Register, ensuring compliance with regulatory requirements for gas appliance installations. Additionally, it interfaced with internal stock, warranty, and registration services, providing users with comprehensive support throughout the installation process.

Exploring the Functionality of Ideal’s Contractor Platforms

The portals offered a range of features aimed at enhancing contractor efficiency and productivity. Contractors could claim rebate balances, view registration history, register newly installed appliances, retrieve water test results, and manage their profiles seamlessly. Furthermore, access to a library of documentation and support articles provided valuable resources to contractors, empowering them with the knowledge and tools needed to succeed.

Assessing the Results of Ideal Heating’s Portals

The development of Contractor Connect and Ideal Partnership marked a significant milestone in Ideal Heating’s commitment to delivering exceptional services to their contractor network. The implementation of The Connect API streamlined data exchange and integration with external services, enhancing efficiency and compliance. Contractors and subcontractors benefited from enhanced access to resources and support, resulting in improved collaboration and productivity within the network. Overall, the portals’ success underscores Ideal Heating’s dedication to innovation and customer satisfaction in the heating industry.

Looking for Something Similar?

We’d love to hear about your project! Give us a call, or send us a message and let’s get the ball rolling!