Fancy a quick chat about Flex?
Pop your details in below and we’ll give you a bell. No hard sell - just a friendly conversation to see if Ayup Flex is a good fit for your business.
Looking for flexible, no-contract support? Explore Ayup Flex – predictable monthly access to our expert services. Learn more →
Our Services
Website Support That Actually Picks Up The Phone
Most businesses only think about website support when something breaks. When it does, they want someone who actually answers, understands the problem, and gets it sorted without jargon or drama.
Ayup Creative provides ongoing website technical support and maintenance so your site stays online, secure, fast, and doing its job – bringing you leads and sales while you get on with running the business.
When You Need Website Support
- Site down or throwing errors
White screens, 500 errors, PHP warnings, or random crashes. - Security issues and hacks
Suspicious redirects, spam pop-ups, or “not secure” warnings. - Slow, clunky website
Pages taking forever to load, especially on mobile. - Broken forms and checkouts
Enquiries not arriving, contact forms failing, checkout errors costing you sales. - Update disasters
You (or someone else) clicked “update all” and the site broke. - Hosting and DNS confusion
Emails, domains, SSL certificates, DNS records – the stuff no one wants to touch.
What we look after for you
Our technical support and maintenance covers the things that usually fall through the cracks.
Core technical
support
- Bug diagnosis and fixes
- Error resolution (PHP errors, server errors, plugin conflicts)
- Form and email deliverability troubleshooting
- CMS access issues and user management
Security and
monitoring
- Uptime monitoring (alerts if your site goes down)
- Security scanning and basic hardening
- SSL certificate checks and renewals (where managed by us)
- Suspicious activity monitoring and first-response action
Maintenance
tasks
- CMS, plugin, and theme updates (where applicable)
- Removal of unused plugins/themes (to reduce risk and bloat)
- Database tidy-ups and optimisation
- Fixing broken links and 404s (where identified)
Performance
care
- Initial speed check and basic optimisation actions
- Caching and image optimisation recommendations
- Hosting environment checks
Support and
communication
- Direct contact via email, phone, Ayup Support Portal
- Clear explanations in plain English, not jargon
- Ticket tracking so nothing gets lost
- Recurring review calls for ongoing client
How we handle your website support
Intro chat & quick audit
We start with a short call to understand your site, tech stack and pain points, then take a quick look under the bonnet so we know what we’re dealing with.
Access & onboarding
You provide secure access (hosting, CMS, DNS if required). We document everything so we don’t have to bother you every time something needs doing.
Immediate issues first
If something is broken right now, we prioritise getting it stable and usable before doing anything fancy.
Ongoing monitoring & maintenance
Once stable, we put basic monitoring and maintenance in place – uptime alerts, key updates, and regular checks depending on your plan.
Clear updates & reporting
You’ll know what’s been done, what we’ve found, and what we recommend next. No black‑box magic, just straightforward updates.
Friendly, human support
You’ll get the same friendly team who remember your site, your business, and how everything is set up.
Thinking you might need a little more than website maintenance?
Check out Flex – it’s on-demand support across all of our services.
Support packages
Website Technical Support Plans
All plans are rolling monthly, no long-term contracts. Simple.
Essential
£
120
/mo
ex VAT
Small brochure sites and businesses that need “someone on hand” if things go wrong.
- Up to 2 hours of support
- CMS/plugin updates once per month where safe
- Basic uptime monitoring (email alerts to our team)
- Quarterly basic health check with recommendations
Professional
£
240
/mo
ex VAT
Busy websites, lead‑gen sites, and SMEs where the site directly drives business.
- Up to 4 hours of support
- Uptime monitoring with priority response
- Security scanning with basic hardening
- Speed and performance review every quarter
Premium
£
360
/mo
ex VAT
High‑traffic, mission‑critical sites, or businesses that rely heavily on online sales/leads.
- Up to 6 hours of support
- Proactive monitoring and priority issue queue
- Security scanning, hardening, and response to incidents
- Monthly performance review and optimisation actions
- Optional staging site for testing major changes (where available)
Website Technical Support – Questions Answered
You’re bound to have questions, so we’ve shared some of the ones we get asked most often. Of course if your question isn’t here, get in touch and we’ll be sure to help clear anything up!
Can you support a site you didn’t build?
Can you support a site you didn’t build?
Yes. As long as we can get access to the hosting and CMS, we can usually support it. If it’s a very unusual or legacy system, we’ll tell you honestly what’s realistic.
Do you only support WordPress?
Do you only support WordPress?
WordPress is the most common, but we can also help with many PHP‑based custom sites, some common SaaS platforms, and can often coordinate with third‑party providers. We’ll confirm what’s possible once we’ve seen your setup.
What happens if you use up my monthly hours?
What happens if you use up my monthly hours?
We’ll let you know before we go over. You can either approve additional ad‑hoc time at an agreed hourly rate, or roll work into the following month if it’s not urgent.
Do unused support hours roll over?
Do unused support hours roll over?
No – the plan is designed around reserved capacity each month. That said, we’ll often use any “spare” time proactively on maintenance, optimisation, or small improvements.
How quickly do you respond?
How quickly do you respond?
It depends on your plan. Essential aims for within 2 business days, Professional within 1 business day, and Premium same‑business‑day for most issues.
Can you host my site as well?
Can you host my site as well?
Yes. We offer managed hosting that pairs nicely with our support plans so there’s no finger‑pointing between host and developer.
Can you help with SEO and content too?
Can you help with SEO and content too?
Yes – we offer Technical SEO, SEO maintenance and content services separately. Technical support keeps the site healthy; SEO helps you get found.
Is there a minimum term?
Is there a minimum term?
Plans are monthly rolling with 30 days’ notice. We want you to stay because it’s valuable, not because you’re locked in.
Is our support right for you?
Not all agency support retainers are created equal. Here’s how Ayup Flex compares to a traditional retainer model.
Probably not the best fit if…
Perfect for you if…
You want the cheapest possible support regardless of quality or continuity
vs
Your website is important to your business
If your website is important to your business and downtime costs money or your reputation, then our maintenance is perfect.
You need a 24/7 on-call SLA with guaranteed response in minutes (we’re business-hours focused with sensible responsiveness)
vs
You’d rather email or call someone you trust
We’re friendly and straightforward – if you don’t want to deal with error logs and hosting panels we’re happy to take care of it for you.
You already have a full in-house development team handling maintenance and fixes
vs
You don’t have technical in-house staff
That’s why where here – to fill the gap and keep that side of your business ticking over nicely.
You’re looking for one-off, ad-hoc fixes only, rather than ongoing care and oversight
vs
You want predictable monthly costs, instead of random emergency bills
Our maintenance plans are designed to be month-to-month, giving you ongoing support without being locked into a contract.
Have a quick chat with us and we’ll tell you straight if this is right for you.
Fancy a Chat About Website Support?
If you’re tired of crossing your fingers every time you click “update” or dreading the next time the site goes down, it’s probably time to have someone in your corner.
Pop your details in here and we’ll give you a bell. No hard sell – just a straightforward chat about your site, what’s worrying you, and which support level fits.